Returns, Replacements, and Refund Policy
What We Will Do Together:
1. Raise a Return or Replacement Request:
- Wrong or Expired Products: Raise a request within 7 days from the delivery date.
- Damaged or Missing Products: Raise a request within 2 days from the delivery date.
Submit your request [here], or use the Chat option with your order and contact details.
2. Reviewing Your Request: We will review your request within 2 working days.
3. Product Pickup: If approved, we will arrange a pickup with our courier partner.
4. Self-Shipping Option: If our reverse pickup service is unavailable, you may self-ship via a reliable courier. We will reimburse the courier charges.
5. Verification and Replacement/Refund: Upon receiving the product, we will verify it and process a replacement or refund, depending on stock availability.
Conditions for Return or Replacement:
- Wrong product delivered
- Expired product delivered
- Damaged product (physical damage, tampered product, or packaging)
- Incomplete order (missing products)
Conditions Where Returns/Replacements Won’t Be Accepted:
- Opened, used, or altered products
- Missing original packaging (mono cartons, labels, etc.)
- Return/replacement request generated after 7 days from the delivery date
- Damaged or missing product reported after 2 days from the delivery date
How Are Returns Processed?
Once you request a return, we will arrange a pickup within 5-7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.
Order Cancellations:
You can cancel your order through the CANCEL button in the order details page under My Account. Simply provide a reason for cancellation.
Note: Orders can only be canceled before the status is marked as “Ready to Ship.”
Refund Process:
- Prepaid Orders: The refund will be credited to the original payment method within 7 business days.
- Cash on Delivery Orders: Please provide your bank details for the refund.
Refund Timeline:
- For Canceled Orders: Refunds are processed within 7 business days.
- For Returns: Refunds are processed after the product passes the quality check at our warehouse. The entire return and refund process takes approximately 2 weeks from pickup.
Partial Order Returns:
You can return any eligible products within 7 days of delivery.
For assistance, contact us at:
Phone: +91-7306149410
Email: support@electrokart.store