Returns, Refunds, Cancellations, and Exchanges – Electrokart

At Electrokart, your satisfaction is our priority. Please read our policy carefully to understand how returns, refunds, cancellations, and exchanges are handled.

What We Will Do Together

Step 1: Raise a Return or Replacement Request

• If you’ve received a wrong, expired, or damaged product, please raise a return or replacement request within 7 days from the delivery date.
• Submit your request with your order and contact details.
• You can also raise a request via the Chat option on our website or app.
• For damaged or missing items, please raise the request within 2 days of delivery.

Step 2: Review of Request

• Please allow up to 2 working days for us to review and validate your request.

Step 3: Product Pickup

• Once approved, we will arrange a reverse pickup through our courier partner.
• You do not need to self-ship the product; our logistics team will handle it.

Step 4: Product Receipt & Final Action

• After we receive your product, we will perform a quality check.
• Based on the outcome, we’ll proceed with either:
  • A replacement, or
  • A refund, depending on stock availability.

Replacement & Exchange Process

Once your return request is approved:

• We’ll schedule the pickup of the item.
• After the product reaches us and passes quality inspection, a replacement will be initiated.
• If the original item is out of stock, you will be offered:
  • A full refund, or
  • An exchange with a similar product, if you agree.

Exchange Delivery Timeline

• Replacements or exchanged items will be shipped within 2–4 business days after quality check.
• You can expect delivery within 5–7 business days from dispatch, depending on your location.

Returns/Replacements Not Accepted If:

• The product is used, opened, or altered
• Original packaging, labels, or mono cartons are missing
• Return/replacement request is raised after 7 days
• Damage or missing item is reported after 2 days

Order Cancellations

• Customers can cancel their order at any time before dispatch.
• Once an order has been dispatched, it cannot be cancelled.

Refund Process

For Prepaid Orders:

• Refunds will be credited to your original payment method within 3–5 business days.

Refund Timelines

• Canceled Orders: Refunds are processed within 3–5 business days.
• Returned Items: Refunds are processed within 7–10 business days from pickup and successful quality check.

Partial Order Returns

• Yes, you may return any eligible items from your order within 7 days, subject to the conditions mentioned above.

Contact Us

📧 Email: osilasolution@gmail.com
🌐 Website: www.electrokart.store
📞 Phone: +91-73061 49410

🏢 Office Address:
Osila Solution Pvt. Ltd.
5th Floor, Sr No 1/1A, Office No 519, Cabin No 02, Global Business Hub,
EON IT Park, Kharadi, Pune,
Maharashtra, 411014, India